Customer Success Manager

Responsibilities

• Responsible for the SME segment in your region
• Educate the customers on new products and features
• Renew customer subscriptions and achieve the renewal rate objectives
• Identify, develop and close retention, expansion strategies
• Escalate and mitigate churn risk
• Expand the SME business through upsells

Requirements

• Strong customer service capability and effective communicator, both written and verbal.
• Self-Starter Strong prioritization skills
• Sales or Customer Success experience preferred
• Technical grasp and ability to dive deeply in technical conversations with customers and key stakeholders to support a seamless customer journey